Frequently Asked Questions
I need to reset my PIN
If you have your username, you can click the “forgot password” link. If you forgot both, simply email firstname.lastname@example.org or call us at 888-552-3446 or +1 303-390-0700 and we’d be happy to reset it for you.
How are the costs for my calls calculated?
We offer multiple pricing plans, so we tailor them to the usage requirements of your company. Your costs calculations are customized to your plan. Email email@example.com or call us at 888-552-3446 or +1 303-390-0700 and we can look at your current pricing, and even look for ways to simplify and improve your plan.
When do I get my invoice?
How do I get a copy of your W9?
Who do I contact regarding billing questions?
What do I do if something is wrong with my conference (i.e. cannot get into call, background noise, etc)?
How do I get the Conference ID for my next call?
I want a short ID – 10 digits is too cumbersome. Is that possible?
I don’t like the beep that plays every time someone joins or leaves my call. Can that be changed?
General Conferencing FAQs:
I want really fast entry. Can all the prompts be eliminated?
I want to create my own user accounts on the fly. How do I do that?
How do participants join my conference?
- Distribute your assigned toll-free number and Conference ID that is included in your welcome kit.
- Participants dial into the same 800# and then enter your conference ID.
- International callers should dial the country specific international toll-free (ITF) phone number for the country they are in. The ITF must be assigned and activated for your account (see below FAQ).
How do callers from outside the USA connect to my conferences?
We specialize in international participation, and offer Five different ways for your participants to get into your calls. In fact, we are one of the few companies that allow the host to dial out to international participants directly, without involving an operator. Our footprint covers over 80 countries and we have multiple numbers on different underlying carriers per country, so callers have a working number regardless of the network they are on. To avoid fraud, we only activate international access numbers on an as needed basis, so email firstname.lastname@example.org or call us at 888-552-3446 or +1 303-390-0700 and let us know which countries and users need access.
I want to get my own Automated conference account. How can I?
How can I add additional Subscribers to my account?
Do I need to make a reservation to have a conference?
How many people can I have join my automated conference?
Your account profile has a setting for the maximum number of callers you allowed in your conferences. If you are unsure of the number of participants your profile is set up for, you can log into your account and verify the number. If you need to increase your profile capacity, email email@example.com or call us at 888-552-3446 or +1 303-390-0700 and we’d be happy to increase the capacity.
Can I control my conference using commands on my phone keypad?
Can I record my Automated conference and when will the recording be available?
Operator Assisted Calls FAQs:
Do you only offer Investor Relations calls?
We want to do a webinar but are not sure how. Can you help us?
What different, enhanced options are available with my operator assisted call?
Do I need to make a reservation for my operator assisted conference?
Can I have the same person conduct my conference each time?
How can I ensure that only the people I want to listen to the conference are on the call?
How can I access my recordings?
Web Conferencing FAQs:
Do you offer more economical plans compared to Go2Mtg. Do you offer Webex?
Can I share other programs besides PowerPoint?
Is video via a web cam possible?
Is a special program or download required?
Are Macs, iPhones, Android and other mobile devices compatible?
Video Conferencing FAQs:
Do you support both Polycom and Tandberg endpoints?
Can I utilize ISDN or IP networks?
Do you have project management and installation services?
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